Last Updated: 17-Aug-2026
At Barakah Outlets, we want our customers to have a positive shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us as soon as possible.
A return or replacement request may be considered in situations such as:
You received the wrong product
The product arrived damaged
The product is defective
The product is materially different from the product description
Another issue is confirmed by our customer support team
The product may need to be returned in its original condition, including original packaging and accessories where applicable.
Customers should contact us within [7] days of receiving the order for eligible return or replacement requests.
Requests submitted after this period may not be accepted unless required by applicable law.
For hygiene, safety, or product-specific reasons, certain products may not be eligible for return after opening or use.
Examples may include:
Personal hygiene products
Certain beauty or cosmetic products
Products that have been used or damaged by the customer
Products specifically marked as non-returnable
Products that cannot reasonably be resold due to their nature
This does not affect any mandatory rights available to consumers under applicable law.
If your order arrives damaged or you receive an incorrect product, please contact our customer support team and provide:
Order number
Customer name
Phone number
Description of the issue
Clear photos or videos of the product and packaging, where requested
We may review the information before approving a replacement, return, or refund.
Where appropriate and subject to product availability, we may offer a replacement instead of a refund.
Replacement availability may depend on the product and fulfillment availability.
If a refund is approved, the refund method and processing time will depend on the original payment method and applicable circumstances.
For Cash on Delivery orders, customers should contact customer support for instructions regarding any approved refund.
Where a return is approved because the product was defective, damaged, or incorrectly supplied, we may arrange or cover the applicable return process according to the circumstances.
Where a return is requested for another reason, return-related costs may apply where permitted by applicable law and communicated to the customer before the return is processed.
If you wish to cancel an order, contact us as soon as possible.
Because orders may be processed and dispatched quickly, cancellation may not always be possible after fulfillment or dispatch has started.
Approved refunds will be processed after the returned product has been received and inspected where a return is required.
Processing time may vary depending on the payment method, financial institution, fulfillment partner, and other circumstances.
We reserve the right to investigate suspicious, fraudulent, or abusive return claims.
Repeated misuse of our return process may result in restrictions on future orders, subject to applicable law.
For return, replacement, or refund requests:
Store Name: Barakah Outlets
Email: barakahoutlets@gmail.com
Phone: +923071993152
Please include your order number when contacting us.
Dhs. 0.00 AED
